Support

Frequently Asked Questions

RESERVD BASICS

What is RESERVD?

How do I become a RESERVD member?

How are the different membership tiers unique?

How long can I hold onto a piece I’ve borrowed?

Can I lock in or reserve a piece ahead of time?

Why is there a three‑month minimum for membership?

How do I exchange the piece I have now for something new?

Where can I update or reset my password?

Can I pause my membership if I need a break?

Am I able to cancel my membership?

What if the piece isn’t what I expected—can I return it or get a credit?

Do members get a discount when buying jewelry?

Can I return something I bought outright?

Can I cancel an order after I place it?

Does RESERVD offer gift memberships or gift cards?

Can I upgrade or downgrade my membership plan?

How soon will my piece arrive after I choose it?

What happens if my jewelry is lost or stolen?

Where can I check the status or tracking of my shipment?

What’s the process for sending my jewelry back when I’m done?

I misplaced my prepaid return label—how can I get another?

What happens if the piece gets damaged while I have it?